Returns, Refunds and Damages
Returns & Refunds - Items Not Required
We aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision.
However, to give you additional confidence, we will allow you to return any item if it is not what you require within 30 days of receipt as long as it has not been used and is returned in its original undamaged packaging.
Cooling Off Period
You may, if you wish, cancel your order for any reason within 14 days starting on the day after you receive the goods.
To do this you will need to notify us either in writing by emailing firstname.lastname@example.org or by contacting us by telephone on 01795 663 656 that you wish to do this, specifying the order number of the order to be cancelled.
If you do this we may ask you to pay the cost of returning the goods to us but, apart from this, the whole of your money will be returned to you within 30 days of such cancellation.
PRL Supplies take great care to ensure that all the products featured on this website are of a high quality.
As part of our commitment to quality we provide 1 year guarantee on all Hand Tool products from date of purchase provided that they have been used, at all times, in the correct manner. However in many cases, due to the exceptional quality of the products, the manufacturers will give much longer guarantees on their products.
As far as Power Tools are concerned PRL Supplies follows the manufacturer's policy, details of which will be included with the product.
If a product is faulty and under guarantee you should follow the procedures detailed below.